Last Updated: December 12th, 2025
Mach-1 (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following personal information:
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Name
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Billing and shipping address
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Email address
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Phone number
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Payment and transaction details
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IP address and browser/device data
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Any information you provide when contacting us
We only collect information that is reasonably necessary for operating our business.
2. How We Collect Information
Personal information is collected when you:
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Place an order on our website
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Create an account
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Subscribe to emails or promotions
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Contact us via forms, email, or phone
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Browse our website (via cookies and analytics)
3. How We Use Your Information
We use your personal information to:
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Process orders and payments
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Deliver products
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Provide customer support
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Send order updates and service communications
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Improve our website and services
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Comply with legal obligations
We do not sell your personal information.
4. Disclosure of Information
We may disclose your information only to:
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Payment providers (e.g. Stripe, PayPal)
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Shipping and logistics providers
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Website hosting and IT service providers
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Legal or regulatory authorities where required by law
All third parties are required to handle your data securely.
5. International Data Transfers
Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy standards.
6. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure through:
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Secure servers
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Encrypted payment systems
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Restricted internal access
However, no method of transmission over the internet is completely secure.
7. Cookies & Analytics
We use cookies and tracking tools to:
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Improve site performance
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Analyse visitor behaviour
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Enhance user experience
You may disable cookies in your browser settings, but this may affect website functionality.
8. Access & Correction
You may request access to or correction of your personal information by contacting us at:
Email: [Insert Contact Email]
We will respond within a reasonable time as required by law.
9. Marketing Communications
You may opt out of marketing emails at any time by:
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Using the unsubscribe link in our emails; or
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Contacting us directly
10. Retention of Information
We retain personal information only for as long as necessary to fulfil our business and legal obligations.
11. Complaints
If you believe we have breached your privacy, please contact us with full details. We will investigate and respond promptly.
If you are not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
13. Contact Us
For all privacy-related enquiries:
Mach-1
Website: www.mach-1.store
Email: info@mach-1.store
