OVERVIEW:
Change of Mind Returns
We offer a 30-day change-of-mind return from the date of purchase. To be eligible:
- The item must be unused, in original condition, and in original packaging
- Proof of purchase is required
- Return postage for change-of-mind returns is the customer’s responsibility
- Original shipping costs are non-refundable
The following items cannot be returned for change of mind:
- Gift cards
- Downloadable software
- Health and personal care items
- Perishable goods
- Hazardous or flammable materials
Faulty, Damaged or Incorrect Items (Australian Consumer Law)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
- A refund or replacement for a major failure
- A repair or replacement if the goods fail to be of acceptable quality and the failure is not major
- Compensation for any reasonably foreseeable loss or damage
These rights apply regardless of whether the item is on sale, has been opened, or is outside our 30-day change-of-mind period.
Where a product is confirmed to be faulty, we will cover all reasonable return shipping costs.
Refund Process
Once your return is received and inspected, we will notify you of the outcome. If approved, refunds are processed to the original payment method within a reasonable processing time determined by your bank or payment provider.
Exchanges
We replace items where:
- A fault is confirmed; or
- The product was damaged in transit; or
- The incorrect item was supplied
For exchanges due to change of mind, all postage costs are the customer’s responsibility.
Gifts
If an item marked as a gift is returned, a store credit or gift certificate will be issued. If not marked as a gift, refunds will be issued to the original purchaser.
Return Address & Contact
Returns must be sent to:
31 Artunga Place
Pelican Waters QLD 4551
For all refund or return enquiries:
Email: info@mach-1.store
